Measuring customer satisfaction implies to understand its criteria, the dissatisfaction and satisfaction relationship and the interactions with quality. This article brings brief answers to the… Read More »
For a company or an organization, knowing its customer’s satisfaction includes several stakes. It is bounded to profitability, customer loyalty development and the image of… Read More »
Thanks to the Kirkpatrick’s four-level training assessment model (reactions, learning, behaviors, results) players of the market have at disposal a method enabling them to assess… Read More »
Skip logic is accessible to users of Drag’n Survey after a PLUS or PREMIUM subscription. It allows directing respondents of an online questionnaire to different… Read More »
J.S. Bowman defines with humor what the assessment in company is: “it is given by somebody who does not want to give it, to somebody… Read More »
Creating online questionnaires has become essential to many companies, associations or organizations. Unlike the printed form, it allows to control costs; in time and money.… Read More »
Nowadays, too many executives believe that meetings bring little to the organization of a company and that they are more a waste of time. Yet… Read More »
Conducting surveys among your employees allows asking them about all the subjects which are particular to your organization’s life. This way you protect your employees… Read More »
The Likert scale allows to measure one’s attitude. The respondents express their level of agreement on a given topic. This bears the name of its… Read More »
A person possesses within him several numerous characteristics that influence his behavior and his manner of thinking. The use of personality tests is widely-spread at… Read More »